IT & Procurement, Run by Your Specialists
Service desk, asset tracking, purchasing, vendors, and contracts, connected to the same employee directory and identity that powers the rest of MangoApps. Priced per agent, starting at 10.
IT Service Pack
Run IT support end-to-end: ticketing, knowledge base, SLA tracking, and on-call incident response — priced per agent.
Where IT & Procurement Time Goes
Most enterprise IT and procurement queues are 80% routine and 20% judgement, but you are paying headcount as if it were the other way around.
Tier-1 Tickets Are a Repeating Tax
Password resets, access requests, and common how-to questions: 80% of your IT queue is the same ten patterns. You are paying a headcount line item to handle work the platform can resolve and close on its own.
Asset Tracking Lives in Spreadsheets
Laptops, phones, licenses, certifications. Half the records are stale, a quarter are missing, and the audit always finds the gap. The asset register and the actual fleet have not matched in two years.
Procurement Paperwork Is Not a Strategy
RFQs, vendor scoring, contract routing, renewal tracking. Your buyers and legal ops team should be negotiating, not pasting. The workflow is mechanical; the decision at the end is not.
Vendor and Contract Renewals Sneak Up
Auto-renewal clauses fire because no one was watching the calendar. Vendor risk reviews lag the actual relationship. The next breach conversation starts with "we didn't realize they still had access."
Access Reviews Lag Reality
Employees change roles, vendors roll off, contractors finish projects, but system access stays open. IT only discovers the gap during an audit or after a security incident.
Employees Avoid the Process
If requesting equipment, support, or purchasing approval feels slow, employees go around the system. Shadow tools, side purchases, and missing approvals become the operating model.
IT, Assets & Procurement on One Platform
Service desk, assets, purchasing, vendors, and contracts on one platform, sharing the same directory and identity as the rest of MangoApps. Tier-1 tickets close themselves. Asset records match reality. Procurement routes automatically. Your specialists spend their time on the decisions that need judgement.
Service Desk: Tier-1 That Closes Itself
The Service Desk handles the full Tier-1 path: password resets, access requests, and common how-to questions. It escalates only when it doesn't have a confident answer.
- Autonomous triage, KB search, resolution, and ticket closure
- Escalation queue surfaces only what couldn't be auto-resolved
- Audit trail for every action: what it did, why, and on whose behalf
- Native Slack, Teams, and email channels, no portal training required
Asset Management: A Register That Matches Reality
Track laptops, phones, peripherals, and licenses across the employee lifecycle: issued, returned, recovered, retired. Assets follow the person, not the spreadsheet.
- Full asset lifecycle: procurement, assignment, return, retirement
- Auto-assignment on onboarding, auto-recovery workflow on offboarding
- License tracking and renewal alerts before the spend hits the books
- Audit-ready reports for finance, security, and compliance teams
Procurement: RFQ to PO
Build RFQs from templates, score vendor responses, and route approvals to the levels that need to sign off. Convert approved RFQs to purchase orders in one click, with a full audit trail.
- RFQ templates, vendor scoring, and multi-level approval routing
- One-click conversion from approved RFQ to purchase order
- Budget checks and spend tracking against approved ceilings
- Native sync with NetSuite, SAP, and other ERPs
Vendors & Contracts: No Missed Renewals
One repository for every vendor, contract, and renewal date. Risk reviews on schedule, not after the breach. Auto-renewal clauses surface 90 days early, so you decide whether to renew, not the contract.
- Central vendor and contract repository with full document history
- Renewal alerts 90 / 60 / 30 days before auto-renewal triggers
- Vendor risk review workflows on a configurable cadence
- SLA tracking and performance scoring across your supplier base
Built for the Specialist Team
The IT Service and Procurement & Spend packs are priced per agent: the support analysts, asset managers, buyers, and contract owners who actually run the workflow. Your employees still get self-service via Slack, Teams, or the MangoApps app, but you only pay for the specialist team.
200+ ENTERPRISE INTEGRATIONS
Works With Your Stack
MangoApps connects natively with Okta, Microsoft Entra, ServiceNow, Slack, Teams, NetSuite, SAP, your HRIS, and 200+ other systems. The same employee directory, SSO, and role data run across IT, procurement, and the rest of your MangoApps deployment. No separate user lifecycle. No identity drift.
ENTERPRISE SECURITY & COMPLIANCE
The only unified employee platform certified for HITRUST, SOC 2 Type II, and ISO 27001 combined
Purpose-built for regulated industries: healthcare, finance, and government.
- Certified: HITRUST, SOC 2 Type II, ISO 27001, and FedRAMP ATO
- Secure by Design: SSO, MFA, DLP, eDiscovery, and granular role-based access
- Auditable by Default: Audit logs for every ticket, every asset move, every contract decision
- Single-Tenant Architecture: Complete data isolation
- Uptime: 99.9% SLA with enterprise-grade redundancy
AI GROUNDED IN YOUR COMPANY
Generic AI models guess and predict. MangoApps AI knows.
Trained on your service desk tickets, asset records, procurement workflows, vendor data, and contracts. Gated by role and permission. The answer a buyer gets on a contract isn't the answer an employee gets on a password reset, and neither sees what they shouldn't.
- Pre-built and custom AI assistants with RAG on your IT and procurement data
- AI-powered search across tickets, assets, vendors, and contracts
- Governance controls: PII detection, usage monitoring, role-based access, and full audit logs
Six ways AI does real work in IT & Procurement
Every item below is a workflow AI runs or assists in MangoApps today, real customer use cases going far beyond a chatbot querying the open internet.
Ticket Triage and KB Suggestions
Route common service requests, suggest knowledge base answers, and escalate exceptions with context.
Asset Lookup and Lifecycle Exceptions
Find asset history, ownership, warranty, and assignment context while flagging stale or missing records.
Approval and Renewal Context
Summarize vendor, contract, renewal, and purchase workflow context so specialists can make faster decisions.
Employee Self-Service Resolution
Help employees find answers and resolve common requests before a specialist has to touch the ticket.
Vendor Risk and Renewal Alerts
Surface renewal dates, missing reviews, and vendor context before contracts auto-renew or risks go stale.
Purchase Request Summaries
Summarize request context, approvals, budget signals, and vendor options for faster purchasing decisions.
What's Included in IT Service and Procurement & Spend packs
The apps packaged for service desk, asset tracking, procurement, vendors, contracts, and specialist IT operations.
IT Service Pack
Run IT support end-to-end: ticketing, knowledge base, SLA tracking, and on-call incident response — priced per agent.
IT & Procurement Screenshots
Real screenshots from service desk, asset tracking, purchasing, vendor, and contract workflows.
I was quite nervous to take on the project of implementing MangoApps. I’ve got a very limited knowledge of tech stuff—I’m HR, not IT. But it went smoothly. You don’t need to be particularly tech-savvy, and the functionality is easy to understand.
Alison van Zijl
Head of Human Resources
Full House
IT & Procurement FAQ
Service Desk, Asset Pro, Password Manager, Procurement, Supplier Hub (vendor management), Contracts, plus the cross-listed E-Signature app. Together they cover IT support, asset lifecycle, purchasing workflows, vendor relationships, and contract management on one platform.
Per-agent pricing matches the buyers: IT analysts, asset managers, procurement buyers, and contract owners who run the workflows. Other employees still get self-service through the MangoApps app, Slack, or Teams, but you only pay for the specialist team. The rollout is backed by a written Adoption Guarantee: if your team does not adopt, you do not pay.
Yes. The Service Desk agent triages routine tickets, suggests knowledge base answers, resolves common requests, and escalates only what needs human judgement, with a full audit trail for every action it takes.
Native connections with Okta, Microsoft Entra, SSO/SAML, Slack, Teams, NetSuite, SAP, your HRIS, and the rest of the stack your IT and procurement teams already run. Asset assignment also follows the employee directory, so onboarding and offboarding update assets automatically.
Yes. Contracts and Supplier Hub maintain a central vendor and contract repository with renewal alerts at 90, 60, and 30 days before auto-renewal triggers, plus configurable vendor risk-review cadences and SLA tracking.
Yes. Service Desk supports native Slack, Teams, email, and in-app submission channels, so employees can submit and track requests where they already work, without portal training.
Secure for IT. Simple for Employees.
IT and procurement workflows run on an enterprise-grade platform recognized by analysts for employee experience, security, and integrated workspaces.
See Analyst Recognition
Visionary, Magic Quadrant
Intranet Packaged Solutions — 2025, 2024, 2023
Leader, IDC MarketScape
Intelligent Digital Workspaces — 2025, 2024, 2023
Strong Performer, Forrester Wave
Intranet Platforms — 2025, 2024, 2023
ClearBox Choice Award Winner
Leading Product · Best for Value · AI Innovator — 2026
Customer Success
Proof from Service Teams
Customer Case Studies
Customer Case Studies
Video Case Studies
Build the IT Service Case
Use this buyer content to make the case for service desk, self-service, and platform consolidation: how IT self-service fits the employee experience, and why one platform beats a stack of point tools.
Let's Talk
Since 2008, we've been building the workforce platform — earning the trust of 2 million+ users and an NPS of 78.
Why Choose Us?
- AI-Powered Platform: The most unified workforce experience on the planet.
- Top Security: HITRUST, ISO & SOC 2 certified.
- Exceptional UX: Delightful on mobile and desktop.
- Proven Results: 98% customer retention rate.
Trusted by Legendary Companies:
