One Chat App For Every Conversation
Direct messages, groups, and channels with threads — real-time, with @mentions, presence, and search. HIPAA-compliant and tenant-isolated. Messages, for async notes, comes with every edition.
What Chat Helps You Do
Send Direct Messages
One-to-one DMs with typing indicators, read receipts, presence, and file uploads up to 25MB. Searchable history that's tenant-isolated.
Start Small Groups
Groups of up to 20 people for a shift, a project, or a quick question — no name needed, and naming one makes it a private channel. Pin the conversations that matter, reply to a specific message, and @mention to loop people in.
Run Channels With Threads
Public and private channels for teams, locations, and topics. Reply in a thread to keep a discussion together, and follow the threads you care about.
Search Everything
Keyword search across every message you have permission to see, plus optional search by meaning.
Stay Notified
@mentions feed the existing notification system with per-channel controls. Web, desktop, mobile, and email — tune what reaches you.
Stay Compliant
HIPAA-compliant for healthcare workforces. Tenant-isolated, audit-trailed, business-scoped at every message.
Three Conversation Modes In One App
Instant Messaging — One-To-One And Group
Real-time DMs and small groups with typing indicators, read receipts, presence, file uploads, and emoji reactions. Built for shift coordination, quick questions, and team collaboration that doesn't need long-form structure.
- One-to-one DMs — private messages with presence and read receipts.
- Groups — small chats of up to 20 people, no name needed.
- File uploads — up to 25MB per attachment, configurable.
- Typing indicators and read-receipt requests — each can be turned off for your organization.
Channels And Threads — Organized Team Conversations
Public and private channels for teams, locations, and topics. Reply in a thread to keep a discussion together, pin what matters, and mark a message Important when everyone has to confirm they read it.
- Channels — public or private, with a directory to browse and join.
- Threads — replies stay together, and you follow the ones you care about.
- Pins and reactions — surface what matters.
- Channels that follow your organization — a channel per location or team keeps its members in step.
Search & Discovery — Find Any Conversation
Keyword search across every conversation you have permission to see. Optional semantic search finds messages by meaning, not just keywords. Tenant-isolated; every message is searchable, auditable, and scoped.
- Full-text search — across every message you can see.
- Semantic search — optional, finds messages by meaning.
- Filtered by room, user, date — narrow results fast.
- Permissions respected — no message ever surfaces beyond its room.
Chat In Practice
A practical scope check: what the app covers, which controls matter, and the workflows teams usually run first.
Core workflow
Real-time direct messages and group conversations with typing indicators, presence, and read receipts.
Controls that matter
Notifications & Discovery includes Unread message counts per room and Read receipts.
Scope and specs
Useful specs: Default file upload limit 25 MB per attachment (admin-configurable); messages are kept until someone deletes them, or for as long as your admins choose (30 days to 10 years); full-text search across every message you have permission to see.
Quick coordination
Send a direct message to a teammate without leaving the platform.
Project group chat
Spin up a group room scoped to a specific project with persistent searchable history.
Mention-driven follow-up
@mention a teammate to pull them into a conversation; the existing Notification system carries the alert through email and mobile push.
Connected To The Rest Of MangoApps
→ Communications
Long-form Must-Read and Operational posts live in the company feed; ephemeral team chat lives in Chat. Each cross-references the other.
→ Workspaces
Workspace project rooms map to dedicated Chat group rooms. Project discussions stay scoped to project members.
→ Employee Directory
Click-to-message from any directory profile. Skills-based search makes finding the right person a one-step flow.
→ Notifications
Chat @mentions feed the existing notification system. Per-channel controls govern web, desktop, mobile, and email reach.
→ Microsoft 365
Sign in with your Microsoft account, and with the Teams app connected, approvals reach people in Teams too. Chat conversations stay in MangoApps — they don't sync with Teams chats.
→ AI Search
AI-powered search surfaces chat conversations across the rest of the platform's content too.
→ Messages
Async, email-like messaging is the governed companion to real-time Chat — threaded, durable conversations that don't need an immediate reply.
REPLACES POINT TOOLS
One chat app instead of a separate platform that ignores frontline workers
Most chat tools were designed for headquarters and grafted onto the rest of the workforce by buying separate frontline licenses. Chat works the same way for HQ, hybrid, and frontline — one identity, one message history.
Slack
The de-facto desk-worker chat tool, separately licensed
- One per-employee suite license — no separate Slack tier, no "free for the warehouse"
- Frontline staff get chat in the same app they use for shifts and pay
- Retention, legal hold, and eDiscovery export for chat, set by your own admins
Microsoft Teams
M365's chat surface, gated by Microsoft licensing
- Works for the roughly 70–80% of staff without a Microsoft 365 license
- Same app handles chat, schedule, recognition, training — no second client
- No "guest user" workaround for retail/factory/clinical staff
Mattermost / Rocket.Chat
Self-hosted open-source chat platforms
- SaaS with the same compliance posture — no on-prem cluster to staff and patch
- Bundled with the rest of the platform, not a single-purpose chat product
- Mobile experience designed for frontline shift staff, not just developers
WhatsApp / SMS group chats
The de-facto shadow-IT chat for deskless teams
- On corporate identity, audit, and retention — not on personal phones
- Manager visibility into team channels without snooping on personal accounts
- Disabled instantly on termination, not "we hope they leave the WhatsApp group"
PLATFORM ADVANTAGE
Chat inherits everything else MangoApps already does
A standalone chat tool has to build, buy, or integrate each of these. Chat gets them for free because the platform already runs them.
One people directory
Start a chat with anyone in your people directory — the same names, departments and locations the rest of MangoApps uses, with no separate chat user list to keep in sync with HR.
Identity & SSO
Inherits SAML/OIDC SSO, MFA, and SCIM. New hires can chat on day one, and termination removes access from every room instantly.
Translation in 39 languages
Translate any message — or switch on Translate conversation in a room — using the same Mango Translation layer that powers News Feed, Policies, and SOPs.
Audit trail
Message edits keep their earlier versions and deleted messages are hidden rather than erased, so a review can reconstruct what was said.
Mobile app & push
The branded mobile app frontline staff opened for their schedule is where chat lives too — no second app, no corporate email required.
Cross-app context
A chat message can reference a shift, a task, a survey, or a recognition — and the linked record is one tap away, not a separate tab.
INDUSTRY FIT
Built for organizations whose chat tool has to reach everyone
Chat fits operators whose workforce is mostly off-desk and where a desk-worker chat tool leaves half the company outside the conversation.
Retail
Store-level rooms, district group chats, and corporate threads share one app — and frontline associates don't need a "guest" license.
Healthcare
Unit-level and shift-handoff conversations with audit, retention, and legal-hold suitable for HIPAA review — not a consumer messenger.
Manufacturing
Plant-floor and crew chats reach personal devices in the worker's preferred language — translation built in, no add-on tier.
Hospitality
Property-wide and brand-wide chat for housekeeping, front desk, and F&B without a corporate email — and without losing access on departure.
Field Service
Crew, dispatch, and back-office chats with shift, work-order, and asset context one tap away — same app the tech logs jobs in.
WHY MANGOAPPS WINS
One platform beats a stack of point solutions on every axis
The case IT, Security, HR, and Finance all share — and the one Slack or Teams structurally cannot answer for a deskless-heavy workforce.
Cheaper than the stack
One per-employee suite license replaces Slack Enterprise, Teams frontline add-ons, and the shadow WhatsApp tax — bill stops scaling with seats only.
More secure
One identity perimeter, with retention, legal hold, and information barriers across every conversation and DM. No personal-WhatsApp grey market for ops chats.
Easier to deploy
Already deployed if you have MangoApps. Channels can follow your locations, teams, and groups and fill themselves; employees start chatting from the app they already use.
Easier to use
The mobile app frontline staff already opened for their shift and pay stub is where chat lives. One login, one notification stream.
Easier to manage
Channel membership follows the same groups every other module uses, and retention, legal hold, and information barriers live in Chat settings and Admin › Compliance — no separate chat admin console.
Easier to extend
A chat thread can spawn a task, a survey, a recognition, or a Bot action — using the same automation engine as every other app.
AI is actually better
Chat AI summarizes threads and finds the right person using cross-app signals (org chart, recent recognition, project membership) — not just messages in the same channel.
Pair Chat With AI
Chat AI surfaces context, drafts replies, and finds the right person for any question — all in the chat itself.
Chat AI
Conversational context, message drafts, and people-discovery in chat.
Customer Success
How Teams Stay Connected
Customer Case Studies
Webinars
Customer Case Studies
Customer Case Studies
Customer Case Studies
Video Case Studies
There’s an absolute return on investment with MangoApps as our partner. We’ve been able to actualize our vision to make community participation and employee engagement happen.
Dr. Kevin Klauer
Chief Medical Officer
Team Health
Frequently Asked Questions
Chat is real-time conversation — direct messages, groups, and channels with threads. Communications is the governed company-wide channel with Must-Read acknowledgement and audience targeting. Use each for what it's built for.
Yes. Chat is HIPAA-compliant for healthcare workforces — tenant-isolated, audit-trailed, with business-scoped messaging at every layer.
Keyword search across every message you have permission to see, with filters by room, user, and date. Optional semantic search finds messages by meaning. Permissions are strictly respected — no message surfaces beyond its room.
Yes. Typing indicators and read-receipt requests (a message that stays hidden until each recipient confirms reading it) are both organization-level switches, and so is "Seen by" — who has seen a message, shown in direct messages and groups.
Up to 25MB per file by default (configurable per tenant). Files attach to messages and remain searchable and accessible to room members per their permissions.
Yes. iOS and Android apps with push notifications. Built for frontline and deskless workers as well as office workers.
Let's Talk
Every team. Every employee. Every workflow. One AI platform — built for the frontline. Since 2008, trusted by 2 million+ users with an NPS of 78.
Why Choose Us?
- Frontline AI: Governed AI for every employee and workflow.
- Top Security: HITRUST, ISO & SOC 2 certified.
- Exceptional UX: Delightful on mobile and desktop.
- Proven Results: 98% customer retention rate.
Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.
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