One Message, Every Channel, Proof It Landed.
Send formal announcements that prove who saw them. Dispatch emergency alerts that fan out across in-app, push, SMS, email, voice, and digital signage in one action. Employees respond 'I'm safe' or 'Need help' from any channel, and the live roll-call tells you exactly who's accounted for.
BEFORE BROADCASTS & ALERTS
Email and phone trees can't reach a workforce that isn't at a desk
Most companies run urgent comms on tools that were never built for them: email, phone trees, and a robocall vendor bolted on the side. None of it was designed for a workforce that spends the day away from a desk, so the gaps stay invisible until an incident exposes them. The quiet cost adds up:
- Frontline staff who never see the email
- Robocalls that hit voicemail with no fallback
- Phone trees that break down exactly when stress is highest
- No proof of who got the message
- After an incident, no way to say with certainty who's safe
What Broadcasts & Alerts Helps You Do
Dispatch Emergency Alerts
Multi-channel urgent dispatch (in-app, email, SMS, voice, push, signage) with 'I'm safe' / 'Need help' roll-call. Live delivery rollups, real time.
Send Formal Broadcasts
Ack-tracked company-wide announcements with rich media, comments, and detailed analytics. The acknowledgement record proves who saw what, when.
Command Incidents
One incident-commander dashboard. See live delivery, roll-call status, and follow-up actions in one place.
Target Precisely
One audience picker handles broadcasts, alerts, and campaigns. Scope by team, location, role, shift, certification, or any combination.
Track Engagement
Acknowledgement rates, channel performance, response times, and journey completion all tracked with audit-ready reports.
Run Campaigns & Journeys
Multi-step automated journeys for onboarding, compliance renewals, engagement nudges. Triggered from HR events and delivered to the right audience.
How Broadcasts & Alerts Works
Critical Broadcasts: Formal Announcements With Acknowledgement
Send company-wide or audience-targeted announcements with rich media, threaded comments, and mandatory acknowledgement. Every employee's response is tracked. See who acknowledged, who didn't, and who needs a nudge. Analytics show reach, engagement, and channel performance.
- Acknowledgement tracking: per employee, with timestamp and channel.
- Rich media: images, video, attachments, formatted text.
- Threaded comments: employees can respond and ask questions.
- Channel routing: in-app, email, mobile push, SMS based on configuration.
Emergency Alerts: Multi-Channel Dispatch With Roll-Call
For incidents that need the fastest possible reach: fires, severe weather, IT outages, active security events. One click dispatches across every channel a phone or browser can reach. Employees respond "I'm safe" or "Need help" from any channel; the incident commander sees the roll-call in real time.
- Six delivery channels: in-app, email, SMS, voice, mobile push, digital signage.
- I'm safe / Need help: roll-call responses from any channel.
- Live delivery rollups: per channel, per audience, per employee.
- Incident commander dashboard: single pane for response coordination.
Campaigns & Journeys: Personalized Multi-Step Automation
Target specific audiences with automated multi-step campaigns, from onboarding nudges to compliance renewal reminders and engagement journeys. Delivered via email, SMS, or in-app, triggered automatically from HR events like new-hire date or certification expiration.
- Automated triggers: onboarding, compliance, anniversaries, role changes.
- Multi-step sequences: drip campaigns and journey timelines.
- Channel mixing: email, SMS, in-app per step.
- Engagement analytics: completion, open rate, response per step.
Broadcasts & Alerts In Practice
A practical scope check: what the app covers, which controls matter, and the workflows teams usually run first.
Core workflow
Send company-wide broadcasts with rich media, formatting, and file attachments.
Controls that matter
Analytics & Reporting includes Per-broadcast view count and acknowledgment count and View rate and acknowledgment rate percentages.
Scope and specs
Useful specs: Max media attachments per broadcast: 10 files; Max image or PDF file size: 10 MB; Max video file size: 100 MB (MP4, MOV).
Emergency notifications
Send urgent alerts about facility closures, weather events, or safety incidents to all employees with mandatory acknowledgment.
Company-wide updates
Leadership shares quarterly results, organizational changes, or strategic priorities with the entire workforce.
Policy change announcements
HR publishes updated policies with acknowledgment tracking to document that every employee received and confirmed the changes.
Connected To The Rest Of MangoApps
→ News Feed
Broadcasts can post to the personalized News Feed for the right audience automatically, with acknowledgement tracking.
See News Feed→ Digital Signage
Emergency alerts and critical broadcasts hit lobby, break room, and factory-floor displays the moment they go out.
See Signage→ Comms Hub
Comms Hub handles long-form campaigns and newsletters; Broadcasts & Alerts handles urgent acknowledgement and emergencies.
See Comms Hub→ Employee Data
Audience picker reads from the employee directory: team, location, role, shift, certification eligibility all queryable.
See Directory→ Service Desk & Operations
IT outages and operational incidents trigger alerts. Service Desk integration ties incident resolution to comms.
See Service Desk→ Calendar
Drills, planned outages, and scheduled comms can fire from the calendar with automated pre-event reminders.
See CalendarREPLACES POINT TOOLS
One alert path instead of a separate emergency notification stack
Most operators bolt on a dedicated mass-notification tool, an incident pager, and a separate frontline app. Broadcasts & Alerts retires that stack, and every employee, including frontline, gets the alert in the app they already use.
Everbridge / xMatters
Enterprise mass-notification suites for emergencies
- Recipients come from your live HRIS. No parallel contact list to scrub every quarter
- Frontline reach via the app on personal phones, not just SMS to a number that may have changed
- Alerts can trigger acknowledgement tasks, forms, and workflows in the same platform
AlertMedia
Critical event management with two-way messaging
- One identity, audit, and retention perimeter instead of a second vendor's
- Same per-employee suite license, no per-recipient or per-message pricing
- Translation, read tracking, and audience targeting come built in
PagerDuty internal alerting
IT incident paging repurposed for company-wide alerts
- Built for the full workforce, not just on-call engineers with corporate email
- Channel-aware delivery (push, SMS, email, signage, kiosk) instead of email + Slack only
- Non-IT admins can publish and target without learning escalation policies
Microsoft Teams Announcements
Default channel pin most M365 shops fall back to
- Works for the 80% of frontline staff without a Microsoft 365 license
- Mandatory acknowledgement with per-user audit trail instead of "did anyone read this?"
- Severity, channel routing, and incident roles instead of a pinned chat message
PLATFORM LEVERAGE
Broadcasts & Alerts inherits everything else MangoApps already does
A point alerting tool has to build, buy, or integrate each of these. Broadcasts & Alerts gets them for free because the platform already runs them.
HRIS-synced audiences
Target alerts by live role, location, shift, or department from your HRIS org chart, not a contact list you have to refresh after every hire.
Identity & SSO
Inherits SAML/OIDC SSO, MFA, and SCIM. New hires can receive a Code Red on day one without separate provisioning into an alerting tool.
Multi-channel delivery
One send fans out to mobile push, SMS, email, desktop, and digital signage. No manual cross-posting, no missed channel for the frontline.
Audit log & retention
Every alert, acknowledgement, and admin action lands in the same audit log Legal and Security already use across every other module.
Translation in 100+ languages
Safety and incident alerts auto-translate inline. The same Mango Translation layer that powers Chat and Policies powers the alert body.
Workflow & forms
An alert can trigger an acknowledgement task, a safety check-in form, or an incident bot, using the same automation engine as every other app.
INDUSTRY FIT
Built for operators who can't afford a missed message
Broadcasts & Alerts is the urgent-comms backbone for industries where a missed notice has operational, safety, or regulatory consequences.
Healthcare
Code alerts, recall notices, and patient-safety bulletins reach shift staff with acknowledgement tracking that holds up in compliance review.
Manufacturing
Plant evacuations, line-down notices, and EHS alerts reach floor crews on shared kiosks or personal devices, in their preferred language.
Retail
Active-shooter drills, weather closures, and store-level operational alerts reach associates on the same app they open for their schedule.
Public Sector
Department-targeted emergency notices and continuity-of-operations alerts with audit trail and FedRAMP-eligible deployment options.
Financial Services
Business-continuity, branch-closure, and compliance alerts with retention and audit fit for FINRA/SEC review.
WHY MANGOAPPS WINS
One platform beats a stack of point solutions on every axis
The argument Security, Ops, Internal Comms, and Finance all share, and the one a standalone alerting tool structurally cannot answer.
Cheaper than the stack
One per-employee suite license replaces Everbridge, AlertMedia, and PagerDuty's internal-alerting tier, and the bill stops growing per recipient or per message.
More secure
One identity perimeter, one audit log, one retention policy across every alert and acknowledgement. Nothing extra for security to certify.
Easier to deploy
Already deployed if you have MangoApps. Turn the app on, target by existing HR audience, fire your first drill the same day.
Easier to use
The mobile app employees already opened for their shift and pay stub is where the alert arrives. No second app to install before an emergency.
Easier to manage
Ops admins target by role, location, or shift from the live HRIS org chart, no parallel contact lists, no quarterly scrub against HR.
Easier to extend
An alert can trigger a check-in form, an acknowledgement task, or an incident workflow, using the same automation engine as every other app.
AI is actually better
Broadcasts AI drafts severity-appropriate messages and translations using real engagement signals from across the platform, and can answer "did the night shift acknowledge?" with data it already has under the same permission model.
Broadcasts & Alerts Screenshots
Real product screens from Broadcasts & Alerts workflows, pulled from the app screenshot gallery.
Pair Broadcasts & Alerts With AI
Two paired AI agents, Broadcasts & Alerts Help (employee-facing) and Admin (operator-facing), handle drafting, audience selection, and incident-response coordination.
Broadcasts & Alerts AI (Admin)
Draft urgent communications, target audiences precisely, coordinate incident response.
Customer Success
How Operators Handle Urgent Comms
Customer Case Studies
Video Case Studies
Customer Case Studies
Customer Case Studies
Customer Case Studies
Customer Case Studies
Before MangoApps, the operations manager in Dallas, Texas would have had to wake up at 3:00 in the morning and start calling people. Instead, I was able to create a must-read post and send it to every employee in those branches.
Kyle Loafman
VP of Purchasing
Ram Tool
Frequently Asked Questions
Broadcasts are formal ack-tracked company announcements covering policy changes, must-read updates, and compliance notices. Alerts are urgent emergencies (fires, severe weather, IT outages) with multi-channel dispatch and "I'm safe" roll-call. Same app, different use case.
Six: in-app, email, SMS, voice, mobile push, and digital signage. Configure per alert which channels fire and in what order. Some incidents need everything at once; others prioritize one.
Employees can respond from any delivery channel. Tap a button in mobile push, reply to SMS, or press a number during a voice call. The incident commander dashboard shows real-time roll-call status with response time and channel.
Channels like voice and SMS are opt-in per employee. Part of rollout is making sure the directory has current phone numbers and opt-in flags, which the audience picker reads directly from your HRIS. For employees who haven't opted in to a given channel, the alert still fans out across the channels they have, in-app, push, email, and digital signage.
Campaigns are multi-step automated sequences triggered by an event (new hire date, certification expiration, anniversary). Each step can use a different channel. Broadcasts are one-off announcements; Journeys are programmatic over time.
One audience picker handles all three modes. Scope by team, location, role, shift, certification eligibility, or any combination. For an alert, you can target every employee within a specific facility in seconds.
Yes. Every broadcast, alert, and journey step logs sender, audience, channel mix, delivery status, acknowledgement, and response with timestamps. Designed for safety, security, and compliance audits.
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