See the LinkedIn posting here.

We are seeking a Technical Solution & Support Manager who is as passionate about hands-on work as they are about team leadership. In this role, you’ll lead a talented team of engineers while actively contributing to customer projects, solving complex technical challenges, and driving initiatives that elevate our technical capabilities.

This is not just a management role—it's a hands-on position where your technical expertise and innovative problem-solving will be instrumental in shaping the team's success and delivering outstanding customer outcomes. You'll balance people management with direct technical contributions and strategic initiatives that help us level up as a team and as an organization.

Key Responsibilities

Hands-On Contributions

• Lead complex technical projects, including SSO setup, API integrations, custom configurations, and data migrations.
• Act as a technical escalation point for the team, troubleshooting critical issues and delivering creative solutions.
• Identify and execute initiatives that improve onboarding workflows, streamline processes, and enhance team efficiency.
• Collaborate with customers during onboarding, go-live, and post-implementation stages to ensure technical excellence.
• Develop and refine technical documentation, training materials, and best practices to empower both customers and team members.‍

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Team Leadership

• Mentor, coach, and support the growth of a high-performing team of Technical Solution & Support Engineers.
• Manage team operations, ensuring timely delivery of solutions and customer support.
• Manage resource allocation across technical teams to balance project demands and ongoing support needs.
• Conduct regular 1:1s, performance reviews, and career development discussions.
• Balance team priorities with individual contributions, leading by example with a hands-on approach.

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Strategic Initiatives & Collaboration

• Drive initiatives to level up the team’s capabilities, such as introducing new tools, methodologies, or workflows.
• Partner with cross-functional teams (Customer Success, Engineering, DevOps, and Product) to align on customer needs and ensure seamless service delivery.
• Advocate for customer needs by providing actionable feedback to product and engineering teams.
• Monitor, analyze and regularly share updates and insights to drive transparency and continuous improvement across technical workflows.

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Basic Qualifications

Technical Skills:

• Bachelor’s degree in Computer Science, IT, or a related field (preferred).
• 5+ years of experience in technical support, solution engineering, or related roles, with at least 2+ years in a leadership position.
• Expertise in APIs (e.g., Postman, REST), SSO solutions (e.g., SAML, OAuth), and web technologies (e.g., HTML, JavaScript).
• Proven track record of resolving complex technical issues and driving process improvements.
• Familiarity with SaaS platforms and enterprise tools (e.g., ServiceNow, Salesforce).

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Leadership & Initiative:

• Proven ability to lead and inspire technical teams while contributing directly to projects.
• Excellent communication and project management skills, with a focus on balancing team priorities and personal contributions.
• Experience identifying and implementing strategic initiatives to improve team performance and technical processes.

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Must-Have Cultural Attributes

• Hands-On Leader: You thrive on contributing directly to projects and leading by example.
• Collaborative: You enjoy working cross-functionally to solve problems and deliver results.
• Innovative: You seek out opportunities to improve processes and level up team capabilities.
• Customer-Centric: You’re passionate about delivering outstanding customer experiences.
• Driven: You have a “whatever it takes” approach to achieving team and organizational goals.

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Why Join Us?

• Lead a high-impact team while contributing directly to exciting technical projects.
• Work on innovative challenges with cutting-edge tools and technologies.
• Thrive in a supportive, agile environment where your contributions make a real difference.
• Enjoy benefits such as:
• Flexible work arrangements.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and development.

What is Working at MangoApps Like?

• Leadership is built on trust, transparency, and accountability.
• Work, performance, and results are real sources of happiness.
• Teamwork, diversity, and work-life balance are celebrated.
• Your career at MangoApps is defined by you—your growth has no limits.

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