About the job:

As a Training Specialist at MangoApps, you will play a pivotal role in ensuring the successful implementation, adoption and utilization of the MangoApps Platform among our customers. Working closely with Customer Success Managers, you will be responsible for training MangoApps administrators, equipping them with the essential knowledge and skills needed to leverage the platform effectively.

Key Responsibilities:

• Develop a deep understanding of MangoApps features, functionalities and use cases
• Conduct virtual training sessions that are engaging, informative, and aligned with customer needs
• Develop comprehensive training materials, including videos, presentations, guides, and interactive resources
• Work closely with the Customer Success Managers to ensure seamless integration of training into the onboarding process
• Continuously assess training effectiveness and make adjustments as necessary to optimize learning outcomes
• Cultivate a growing learning library of training courses accessible through our Community Portal
• Update training materials as product updates and new product features are released
• Stay updated on trends and best practices in training and employee experience platforms
• Provide guidance to customers post-implementation to promote continued learning
• Host regular training webinars for MangoApps administrators

Basic Qualifications:

• Bachelor’s degree preferably in Education, Instructional Design, Communication, or related field
• 3-5 years of proven experience in delivering virtual training sessions, preferably with a SaaS company in the enterprise B2B space
• Familiarity with Employee Experience platforms and their functionalities
• Strong communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner
• Excellent organizational skills and attention to detail
• Ability to work effectively both independently and as part of a team
• Customer-centric mindset with a passion for driving customer success
• Proficiency in creating training materials using tools such as PowerPoint, Google Slides, Camtasia, TinyTake, Loom or similar applications
• This role offers a hybrid schedule (2-3 days per week in office) for candidates located in the greater Seattle area or a fully remote schedule for candidates located in any state in the United States. Candidates should be comfortable working in a remote office or hybrid schedule

Must-have Cultural Attributes

• Entrepreneurial: You thrive in a creative and agile environment, and you’re excited by the chance to play a significant role
• All-In: Fully committed to excellence and team success
• Passionate: You must be excited about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition
• Go-getter: Thrive in a startup environment and have a “whatever it takes” approach to accomplishing goals

Why Join Us?

• You are ready for your next challenge
• You want to work in an agile environment where your contribution matters
• You are passionate about technology and believe that digital workplace transformation is a massive opportunity

What is working at MangoApps Like?

• Individual initiatives, accountability, and driving outcomes are the key to success
• Work, performance, and results are real sources of happiness
• Teamwork is celebrated
• Your career at MangoApps is limited by you and nothing else

We welcome candidates from traditionally underrepresented groups to apply. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and the communities we serve.

The MangoApps Team:

For over a decade, the small but powerful team at MangoApps has been dedicated to achieving our mission to help companies create a friction-free, empowered workplace, so every employee has an opportunity to produce extraordinary results. Our team communicates candidly, giving feedback early and often. We set ambitious goals and do what it takes to achieve them while making sure that we take care of our health and mental well-being.Our digital work hub product enables enterprise companies to empower and engage with their desk and frontline employees by giving them all the tools they need in a unified, intuitive interface. We have been recognized as a leader in the intranet and communication spaces by analysts like Gartner, IDC, and Forrester, and work with hundreds of high-profile clients such as the YMCA, TeamHealth, Pep Boys, and A.S. Watson Group. As digital work hubs continue to become a requirement for modern companies, we are well-positioned to grow quickly shortly, and the right candidate is someone with a can-do attitude that is ready to grow with us.We welcome candidates from traditionally underrepresented groups to apply. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and the communities we serve.

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